Return and refund policy

This document describes the intended claims and remedy review. Business and legal approval is required before production use.

Many LogoPress projects involve customized or made-to-order goods. Returns based only on a change of preference may not be available after production has been authorized. The applicable quotation or agreement controls the confirmed project.

Contact LogoPress promptly with the inquiry or quotation reference, a description of the concern, quantities affected, delivery and packaging information, and relevant photographs, videos, or files. Keep the products and packaging available while the matter is reviewed.

The review may compare the delivered product with the approved artwork, proof, specification, sample scope, production tolerance, quantity, and confirmed terms. Additional information or a reasonable inspection may be requested.

Where a verified issue falls within the confirmed responsibility, an approved outcome may include correction, replacement, credit, refund, or another reasonable remedy. The appropriate outcome depends on the issue, affected quantity, available evidence, product condition, timing, and applicable terms.

Report visible transportation damage or shortages with package photographs and available carrier records. Do not discard damaged packaging before the review is complete unless safety requires it.

Claims and return questions may be submitted through the related inquiry or sent to info@logopressinc.com.